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- Frequently asked questions
Frequently Asked Questions
For further information regarding any of the topics listed to the right, click on the heading to reveal some frequently asked questions and additional information that may help you with your query.
If you don’t find the answer to your question, please Contact Us and our Customer Services Team will be more than happy to help you.
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How To Place Your Order
- Do I need to create a River Island account?
- Why can't I sign into my account?
- How can I pay on your site?
- Do you accept PayPal?
- Will I be charged VAT?
- Do I have to pay import duties or taxes for orders outside the UK?
- What currency can I pay in?
- When is payment taken from my card?
- Will I receive confirmation that my order is successful and on its way to me?
- Can I add items, change or cancel my order once I've confirmed it?
- Can I place my order over the phone?
- Delivery & Tracking Orders
- Returns
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Shopping at River Island Stores
- How can I find where my nearest store is?
- How do I find out a store's opening hours?
- Can I check availability of any stock in my local stores online?
- If an item is available in my local store, am I able to reserve it?
- The item I want isn't in my local store, can it be sent from another?
- How can I make a complaint about a store?
- Order & Collect at River Island Stores (Store Order)
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Product & General Info
- I've seen an item in the sale that isn't available in my size. Can I check availability in a store?
- Where can I find information about River Island sizing?
- What is your ethical trading policy?
- How can I keep up to date with River Island products and news?
- How do I remove my email address from your mailing list?
- Technical
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Promotion Codes
- Where do I enter my promotion code?
- Can I enter more than one promotional code?
- I'm using the iPad / iPhone App
- Why doesn't my promotion code work?
- When will the discount be applied to my order?
- How many times can I use the same promotion code?
- I forgot to add my promotional code before I confirmed my order...can the discount still be applied?
- Where can I find your promo codes?
- Student Discount
- Gift Cards
- iPhone & iPad
- Careers