My River Island

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How to contact us

Live Chat


Chats may be recorded for quality and training purposes.

Our chat advisors are available from 08.00 to 19.45 Monday to Sunday

On bank holidays live chat will close 15 minutes before Customer Service closing times (see below)


Calls from the UK & Ireland only

+44 (0) 344 576 6444

Monday to Sunday 08.00 - 20.00

UK Customer Services
Amended Hours

Public Holiday Amended Hours are 10:00 to 17:00


Check out our FAQs to see if we have already answered your question.

European Commission Online Dispute Resolution

For further information, visit the ODR Website


If you send us an email one of the team will reply within the next 5 days. For a quick response our chat advisors are available from 08.00 to 19.45 Monday to Sunday and they’d love to help you.