Contact us

By email

Please complete the form below with your query or feedback and our Customer Services Team will be more than happy to help you. If you are not able to use the form for any reason, you can also email us on customer.services@river-island.com. When contacting us, please give us as much information about your query as possible.

To find out whether your local River Island store has a particular product in stock you will need to simply click on your chosen product, then click on the check stock in store box.

For career enquiries please visit our Careers website.

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    By phone

    Contact Customer Services

    (UK & Ireland only)
    Monday to Sunday 08.00 - 20.00 
    +44 (0) 344 576 6444

    Christmas opening hours:

    • 19th November to 22nd December
    • Mon - Fri – 08:00 to 22:00
    • Sat – 08:00 to 20:00
    • Sun – 08:00 to 20:00
    • 23rd December
    • 08:00 – 20:00
    • 24th December
    • 08:00 to 18:00
    • 25th December
    • Closed
    • 26th December
    • 09:00 – 18:00
    • 27th December to 30th December
    • 08:00 – 20:00
    • 31st December
    • 08:00 – 18:00
    • 01st January
    • 10:00 – 18:00

    Calls may be recorded for quality and training purposes.

    Please note Customer Services are unable to take orders by phone.

    By post

    FREEPOST RI CUSTOMER SERVICES LETTERS


    European Commission Online Dispute Resolution
    To visit the ODR website, please click here.

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