Do I need to wear a face covering when visiting a River Island store?
Yes, for the wellbeing of all Islanders (customers & colleagues alike) we request that you do wear a face covering when visiting our stores. Please be aware that according to the latest government advice, as of Friday 24th July it will be mandatory for all shoppers in England, along with Scotland and the Republic of Ireland, to wear a face covering to enter any retail store. We want you to know that we are doing everything we can to make your shopping experience as safe as possible and a team member may ask you to put a face covering on before you are permitted to enter.
Is my local store open?
We’re excited to say that we’ve opened 150+ stores, with 26 more to follow on Monday 22nd June. To find your nearest, open River Island, please use our store finder where you will also see our updated hours.
What safety measures are in place in your stores?
All open stores have new measures in place to keep you and our teams safe. From reducing visitor numbers, to installing clearly marked distancing zones and brand-new safety equipment, we’re doing all we can to safely offer the service you love. Get more info on the new store experience here.
Can I make store returns?
Store purchases have 28 days to return from the date your chosen store re opens. Valid for purchases made from 18/02/2020 with receipt of purchase.
What’s the risk involved if I visit a store?
We’ve worked really hard to prepare our stores and make sure they are as safe as possible. In line with the government’s requirements, we’ve completed a full risk assessment which is explained in detail, and can be viewed here.
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