My River Island

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Can I cancel or amend my order?

Once you’ve placed an order, we’re unable to cancel or amend it; however, items can be returned for a full refund, you can do this by following the returns instructions found here.

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If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable). This can be found on your order confirmation email or by logging into your account.

Live Chat (available 7 days a week - only available for UK and Ireland)

For more ways to contact us, opening, and live chat times, please see our contact us page

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