Welcoming you back to our stores...
Dear friends of RI,
We were born on the high street over 30 years ago and we’ve missed not being able to shop in-store with you.
Whilst we’re excited to welcome you back, we want our reunion to be as safe as possible! This means things will be a bit different and we have lots of new measures in place to protect us all.
Before you head out to see us, take a look at our new Island code …
Love River Island.
When & Where?
Stores in England, Wales and Scotland have now re-opened and from Friday 30th April in Northern Ireland. Trading hours should remain as normal but head to our store finder to see if your fave location is open and check times.
Keeping our distance
You may have to queue to enter, things are worth the wait right? Once you're inside, you’ll see clear social distancing guidelines and there will be a monitor in each store, just to keep it all running smoothly.
The new must-have accessory
We’re taking safety seriously so our teams will be wearing reusable visors and disposable gloves and masks - this is essential to protect them and you.
So fresh & clean
As well as regular cleaning taking place throughout the day, there will be hand sanitiser stations set up for all to use.
Ways to pay
We really encourage you to go contactless, but we will still accept cash. E-receipts will not be issued. We’ve also fitted screens at our tills for the protection of colleagues and customers.
Store purchases have 14 days to return from the date your chosen store reopens. Valid for purchases made from 21/11/2020 with receipt of purchase.
A few more changes
Click & Collect will be available in all our stores. Our fitting rooms are reopening but in some stores there will be reduced hours.
We can’t wait to see you IRL, but if you can’t make it out to our stores, or just don’t feel comfortable doing so right now, you can continue to connect and shop with us online.
However you wish to join in, our community is always open.